Shipping

Processing Times

All orders are processed within 72 business hours of payment confirmation.

Orders placed on holidays or weekends will be processed starting from the first available business day.

Delivery Times

Delivery times may vary based on destination and the assigned courier.

Generally, delivery occurs within 2–5 business days of shipment.

Any delays attributable to the courier or force majeure are not directly attributable to the seller.

Shipping Costs

Shipping costs are calculated and displayed at checkout, before order confirmation.

Any promotions with free shipping will be clearly indicated on the website.

Order Tracking

Once the order is shipped, the customer will receive a confirmation email containing the tracking link, if available.

Failed Delivery

If the package is not delivered due to:

  • incorrect or incomplete address

  • repeated absence of the recipient

  • failure to collect from the pick-up point

any redelivery costs will be borne by the customer.

Check upon Delivery

Upon delivery, it is advisable to check:

  • that the package is intact

  • that it shows no visible damage

In case of anomalies, it is advisable to accept the package with reservation and immediately contact customer support.

Sender Address

EP CARWASH
Via Kennedy 197
64016 Sant'Egidio alla Vibrata (TE)
Italy

For any information regarding shipping, you can contact us at:
[insert support email]